Return policy

📦 WAREHOUSE MOVE – Temporary pause in shipment 
 We’re currently moving to a new warehouse. That means we won’t be shipping any orders from May 21 to June 2, 2025. 

You’re still very welcome to place orders in the webshop during this time – just keep in mind that we won’t start shipping again until June 3, 2025. As soon as your order is on its way, you’ll get a tracking number by email. 

 

What about returns? 
 Returns can still be sent as usual during this time, but please expect a longer processing time due to the move. We will handle returns as quickly as possible. Please note that you will receive an email once your return has been processed and refunded. 

 

We apologize for any inconvenience this move may cause and thank you for your understanding and patience! 💛 


-------------------------------------------------------------------------------------------

You can return any item purchased online within 30 days of receiving your order, provided it is in the same condition as when you received it. 

How to Return 

  1. Complete and include the return form provided in your package. 

  1. Securely wrap the item and, if possible, return it in the original packaging. 

  1. Obtain a proof of postage receipt to ensure your return is trackable. 

Important notes: 

  • Customers are responsible for return shipping costs. 

  • We are not liable for loss or damage during transit, so please ensure items are securely packed. 

  • Returns apply only to items purchased on our website. For items bought from a retailer, please contact the store directly. 

  • Returns may take up to 14 days to process after being received at our warehouse. 

  • Please note that we do not refund any shipping costs when returning an entire order. 

Proof of Purchase 

Include a copy of your order confirmation, invoice, or other proof of purchase, along with the completed return form. 

Return address

Wheat
c/o System Transport
Sysselvej 67
7120 Vejle
Denmark

Telephone: +45 45200220 
Email: webshop@wheat.eu

 

Right to Cancel (EU Customers)

To exercise your right to cancel, you must return your order in the same condition and quantity as when you received it, within 30 days of receiving your order. You may unpack the product and try it on, as long as it is returned in the same condition. This right is waived if you use the product in a manner that significantly reduces the product’s market value.

Please note that customers are responsible for return shipping costs. 

The small print
Agreements with OffSpring A/S (Wheat) are concluded in English.
When you do business at OffSpring A/S (Wheat), this is covered by the general rules of Danish law, including specifically the provisions of the Danish Sale of Goods Act, contractual law and rules on consumer transactions. As a consumer, you are therefore protected by the law in force in this area, i.e. primarily the Danish Sale of Goods Act and the Consumer Transactions Act.

Disclaimer
OffSpring A/S (Wheat) cannot be held liable for anything other than that stated in Danish law.

Disputes
Any disputes between OffSpring A/S (Wheat) and a business entity shall be settled by the Commercial and Maritime Court of Copenhagen.

Â