Return policy
We will happily return any item purchased online within 30 days of receiving your order, provided your merchandise is returned in the same condition as when you received it.
Please note that we do not return items that have been purchased from a retailer, but can only return orders made on our own website. We refer to the store where the item was purchased.
For a full refund, please complete and enclose the return form provided in your package.
When returning goods, please ensure that they are securely wrapped and wherever possible, return the items in their original packaging. We will not be responsible for any loss or damage to items that occur before they are returned to us, including if they are lost or damaged in transit. Therefore, we recommend you obtain a proof of postage receipt when returning goods to us. Customers are responsible for all return shipping costs.
The return cost is held by the customer, the amount will be deducted from your order total.
Return Policy
You can return any item purchased online within 30 days of receiving your order, provided your merchandise is returned in the same condition as when you received it.
Please note that the processing time for return packages can take up to 14 days after our warehouse has received your return package.
The return cost is held by customer, the amount will be deducted from your order. Find the return costs below:
| Country | Return cost using our return label |
| Austria | 4,99 € |
| Belgium | 4,99 € |
| Bulgaria | 9,5 € |
| Croatia | 9,99 € |
| Cyprus | 19,99 € |
| Czech Republic | 7,5 € |
| Denmark | 5,3 € |
| Estonia | No return label available |
| Faroe Island | No return label available |
| Finland | No return label available |
| France | 9,5 |
| Germany | 7 € |
| Greece | 12,99 € |
| Gibraltar | No return label available |
| Greenland | No return label available |
| Hungary | 7,5 € |
| Iceland | No return label available |
| Ireland | 10,99 € |
| Italy | 9,99 |
| Latvia | No return label available |
| Lithuania | No return label available |
| Liechtenstein | 6,99 € |
| Luxembourg | 6,99 € |
| Malta | No return label available |
| Netherlands | 6,99 € |
| Poland | 6,99 € |
| Portugal | 9,99 € |
| Romania | 6,99 € |
| Spain | 9,99 € |
| Slovakia | 8,99 € |
| Slovenia | 6,99 € |
| Sweden | No return label available |
| Switzerland | No return label available |
| United Kingdom | No return label available |
PLEASE NOTE:
Please write in big letters "RETURN PARCEL" on the outside of your parcel.
We do not accept return packages sent C.O.D. (cash on delivery)
All items will be inspected on return to ensure they are in a resalable condition. We will refund the full price you purchased your item(s) at including the original delivery fee to the original payment method e.g. credit card refunds will be made to the original card of purchase.
If you wish to file a complaint regarding a faulty good, please contact us by phone or email detailing your order number and attaching any photos of the problem if possible.
Return address
Wheat
c/o DSV Solutions A/S
Mossvej 27, Port 770
8700 Horsens
Denmark
Telephone: +45 45200220
Email: webshop@wheat.eu
Right to Cancel (EU Customers)
To exercise your right to cancel, you must return your order in the same condition and quantity as when you received it, within 30 days of receiving your order. You may unpack the product and try it on, as long as it is returned in the same condition. This right is waived if you use the product in a manner that significantly reduces the product’s market value.
Please note that customers are responsible for return shipping costs.
The small print
Agreements with OffSpring A/S (Wheat) are concluded in English.
When you do business at OffSpring A/S (Wheat), this is covered by the general rules of Danish law, including specifically the provisions of the Danish Sale of Goods Act, contractual law and rules on consumer transactions. As a consumer, you are therefore protected by the law in force in this area, i.e. primarily the Danish Sale of Goods Act and the Consumer Transactions Act.
Disclaimer
OffSpring A/S (Wheat) cannot be held liable for anything other than that stated in Danish law.
Disputes
Any disputes between OffSpring A/S (Wheat) and a business entity shall be settled by the Commercial and Maritime Court of Copenhagen.
Extended returns during Christmas
Orders purchased between November 1 and December 24 can be returned until January 24.